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Repairs and Returns

 

Repair Worksheet ~ For parts to be repaired

Sweet RMA Form ~ For return of new parts

All repairs should be sent to:

Sweet Manufacturing ~ 3421 S. Burdick St.~  Kalamazoo, MI 49001

TERMS AND POLICIES

 

TERMS:  Orders are shipped only upon receipt of credit card approval or certified check unless satisfactory credit arrangements have been made.  Open accounts are net payable upon receipt.  Any account not paid within 30 days may be placed on C.O.D. and may thereafter be paid only with a certified check until further notice in writing from Sweet Manufacturing, Inc. (“Sweet Mfg.”).  All returned checks will be assessed a $25.00 service charge and, if associated with an open account, may thereafter be paid only with a certified check until further notice in writing from Sweet Mfg.  Sweet Mfg. may terminate any open account in its sole discretion.  These Terms and Policies govern in the event of any conflicting oral or written representation by a Sweet Mfg. employee, officer or agent.

 

SHIPPING:  All orders for parts that Sweet Mfg. has in stock are shipped within 24 hours (M-F only), with most orders being shipped the same day they are received (M-F only).  Sweet Mfg.’s normal method of shipping is UPS Groundtrac.  Next day, second day, and three day select are available at an additional cost.  Arrangements for shipping by bus, air, or truck can be made; however, prepayment of your order may be required when using these freight carriers.

 

WHAT CAN BE RETURNED:  Sweet Mfg. will accept for return or exchange any product purchased from Sweet Mfg., except special orders, within 30 days from the invoice date.  Purchasers will receive credit for parts only.  Sweet Mfg. does not credit shipping charges.  Items accepted for return are subject to a 15% re-stocking charge.  After 30 days, Sweet Mfg. will accept only defective parts for repair or exchange, at Sweet Mfg.’s option. 

 

WHAT CANNOT BE RETURNED:  Sweet Mfg. will not accept for return any special order; custom built part; any item built to customer specifications, or items that have been used, modified, altered or allowed to deteriorate to a condition where they cannot be resold as new.

 

NO WARRANTY; LIMITATION OF LIABILITY:  SWEET MFG. PRODUCTS ARE SOLD “AS IS”, AND WITHOUT ANY EXPRESS WARRANTY WHATSOEVER.  TO THE FULLEST EXTENT ALLOWED BY STATE AND FEDERAL LAW, SWEET MFG. EXPRESSLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EVEN IF A PARTICULAR PURPOSE IS MENTIONED IN A SWEET MFG. CATALOG, WRITTEN MATERIALS OR OTHERWISE.  SWEET MFG. EXPRESSLY DISCLAIMS ALL LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGE TO OR LOSS OF LIFE, PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COSTS OF PURCHASE OR REPLACEMENT OF GOODS, OR CLAIMS FROM ANY INDIVIDUAL OR ENTITY THAT RESULT FROM THE USE OF ANY SWEET MFG. PRODUCT.  PURCHASERS OF SWEET MFG. PRODUCTS ACKNOWLEDGE THAT RACING IS INHERENTLY DANGEROUS AND THAT SWEET MFG. HAS MADE NO REPRESENTATIONS, ORAL OR WRITTEN, THAT ITS PRODUCTS CAN REDUCE OR ELIMINATE ANY SUCH INHERENT RISKS.  IN NO EVENT SHALL THE LIABILITY OF SWEET MFG., WHETHER IN TORT, CONTRACT OR OTHERWISE, EXCEED THE COST OF THE PRODUCT AT ISSUE.  PURCHASERS SHOULD BE AWARE THAT THEY MAY HAVE LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

SHOULD ANY SWEET MFG. PRODUCT APPEAR DEFECTIVE FOLLOWING PURCHASE, THE PURCHASER, AND NOT THE MANUFACTURER, DISTRIBUTOR OR RETAILER, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.  SWEET MFG. PRODUCTS THOUGHT BY PURCHASER TO BE DEFECTIVE UPON RECEIPT OR INITIAL INSTALLATION CAN BE RETURNED AT PURCHASER’S COST TO SWEET MFG. FOR INSPECTION AND WILL BE HANDLED ON A CASE-BY-CASE BASIS WITH REPAIR OR EXCHANGE AT SWEET MFG.’S OPTION IN ACCORDANCE WITH THESE TERMS AND POLICIES.  SWEET MFG. PRODUCTS ARE NOT STREET LEGAL OR CERTIFIED UNDER FEDERAL MOTOR VEHICLE SAFETY STANDARDS AND REGULATIONS; ITS PRODUCTS ARE NEITHER INTENDED NOR CERTIFIED FOR USE ON PUBLIC STREETS OR HIGHWAYS, BUT ARE SPECIFICALLY DESIGNED AND INTENDED ONLY FOR USE ON RACE VEHICLES OPERATED ON RACE TRACKS WITH THE APPROPRIATE SUPERVISION OF QUALIFIED ENGINEERS AND MECHANICS TO INSURE THAT THE SAFETY NEEDS OF THE RACE DRIVER AND OTHERS ARE MET.  SWEET MFG. PRODUCTS COULD BE COMBINED IN NUMEROUS COMBINATIONS, AND THE USE OF SOME PARTS ON SOME VEHICLES IN CERTAIN INSTANCES COULD ADVERSELY AFFECT THE PERFORMANCE OF THE VEHICLE OR OTHER RACE PARTS.  PURCHASERS MUST CONTACT SWEET MFG. AT (269) 344-2086 WITH RESPECT TO PRODUCT DEFECT CLAIMS.

 

REPAIR SERVICE:  Sweet Mfg. offers repair/rebuilding service on all of its steering products for a nominal labor charge plus the cost of any parts that may need replacing.  Send your merchandise to Sweet Mfg. accompanied by a note stating what you want done; if your repair is urgent, you must indicate so in your note.  In most cases Sweet Mfg. can repair and return steering products the same day they are received if necessary (M-F only).  Repairs can be billed to all major credit cards or returned C.O.D. certified check.  It is very important to include your name, return address, and phone number with all products submitted for repair.  Any repaired part left at Sweet Mfg. for more than 90 days will become property of Sweet Mfg.